To create an account on Wisetek Store: on our website, select the user icon dropdown on the top right and select Register. Here you will need to input your information, create your unique password and select the Register button.
How do I reset my password for my account?
To reset your password for your Wisetek Store account: select Forgot your password? on the sign-in page. A link will be sent to your email address to allow you to reset your password.
How do I unsubscribe from your emails?
If you no longer wish to receive emails from Wisetek Store, click on the unsubscribe button at the bottom of the email. If you wish to unsubscribe but you are having trouble doing so, please contact us directly at [email protected] and we will remove you from our mailing list.
You can choose to opt-in again at any point if you wish to do so.
What does refurbished mean?
A refurbished device is one that has been tested, repaired, and cleaned to ensure that the device functions like new. Only established sellers with the professional experience to test, repair, and replace parts can define their electronic goods as being refurbished or refurbed.
What are the benefits of buying refurbished electronics?
There are two key benefits to purchasing a refurbished device over a brand-new device.
A refurbished device can cost significantly less than its brand-new equivalent
Purchasing electronic devices can reduce your carbon footprint, prevent devices from ending up in toxic landfills, and promotes a circular economy.
Is there a conditions guide for refurbished items?
Yes, at Wisetek Store we grade the condition of each device using our unique gradingscale which describes the cosmetic condition of each device sold on wisetekstore.com. Our conditions are as follows: New, New in box, Excellent, Very good and Good. See Conditions Guide for more information.
Do you sell new items on Wisetek Store?
Along with refurbished items, Wisetek Store sells New and New in Box (NIB) items. These details will be designated within the product listing to show whether the item is New, new in Box or Refurbished (Excellent, Very Good, Good). All accessories are New.
Which payment methods do you accept?
We accepts payments from all major credit cards.
Do you offer discount codes?
Yes. We will email discount codes occasionally to our subscribers to use on their purchase. To subscribe, signup to the newsletter below.
WARRANTY AND RETURNS
Is there a standard warranty on my purchase?
Yes, we offer a standard 12-month repair warranty on your Wisetek Store devices, free of charge. Please note, accessories are not covered under Wisetek Stores warranty but may include a manufacturer's warranty.
Wisetek Store offers a 14-day free returns policy. If you are unhappy with your item within 14 days of receiving it, we can offer a replacement device or a full refund. If you are returning your item outside of the 14 day free returns, our engineers will verify the device before offering a replacement device or a full refund.
Should you wish to return a product for repair, replacement or refund, please log in to your account, open your order and select the Request a replacement or a refund button. If you don't have an account, you will need to register with the email address you used to place your order with us.
Yes, we offer free shipping for all orders over £100
What countries do you ship orders to?
We currently ship orders to Ireland and the United Kingdom as well as many other countries in Europe including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, and Sweden.
After you have received your Wisetek Store items, you will receive an email with a link bringing you to a review page. Here you will have the opportunity to leave a review on our website to let us know how we did.
My order arrived damaged, what do I do?
Please login to your account and select Return Requests under your login details. You will be able to select your order and process a return from your account.
If you do not have an account, please fill out the Contact form where a member of our team will support you with your request.
If you have any issues with your order after payment, please email [email protected] or fill in the contact form and our support team will assist you with your request. Please include your order number in your email.